How it works
1
Provide device details and get a price quote.
Create and confirm your trade-in order
2
Book a home pick-up or visit the nearest Telefonica store to trade-in your device.
3
Your device will be assessed by our expert
4
Trade-in and get an instant Telefonica gift card
FAQs
Everything you need to know about the service.
If you can’t find the answer you are looking for, then please –
It’s simple. You trade-in your old device for an instant gift card.
We acknowledge the importance of data privacy, so please remember to perform a factory reset before handing over the device.
Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.
Activation lock is intended to protect the smartphone so that the contents of the device are not manipulated by others when it is lost or stolen. If the activation lock is on, we will not be able to trade-in your device, so please unlock it as follows.
Our competitive prices are based on bids placed by dealers from across the country. As such, when dealers compete to buy your device, what you get will be the highest quote on the platform.
We accept devices that power on and are in working condition. Our condition descriptions are clearly stated to help you make the proper selection. We give you complete price-range visibility to make it easier, which means no surprises. Based on the final condition given by the agent, you can choose to accept or refuse to trade-in your device. The last call is in your hand.
You can use any of the following national ID’s in original (no copies or photos):
– Passport
– Driving license
– Passport
– Driving license